Support Policy - ThokVikreta.com
Thank you for choosing ThokVikreta.com. We are committed to providing excellent customer support to ensure your satisfaction. Please review our Support Policy to understand how we handle inquiries, assistance requests, and other support-related matters.
1. Contacting Support:
a. For support inquiries, you can reach our Customer Support Team at support@thokvikreta.com or by calling our helpline at 9855036190.
b. Our support hours are [mention your business hours and time zone], Monday through Friday.
2. Response Time:
a. We strive to respond to all support inquiries promptly. Our goal is to acknowledge your request within [X] hours and provide a resolution or further information within [X] business days.
3. Scope of Support:
a. Our support team is available to assist with inquiries related to:
- Product information
- Order status and tracking
- Technical issues with the website
- Assistance with the checkout process
- General customer service inquiries
b. For specific product-related queries, please refer to our Product FAQs or contact the manufacturer directly.
4. Support Channels:
a. Support is primarily provided through email at support@thokvikreta.com. For urgent matters, you can reach our helpline at 9855036190.
5. Providing Information:
a. To help us assist you efficiently, please provide detailed information about your inquiry, including order numbers, product details, and any relevant screenshots if applicable.
6. Feedback and Suggestions:
a. We welcome your feedback and suggestions for improvement. If you have ideas on how we can enhance our products or services, please let us know at feedback@thokvikreta.com.
7. Escalation Process:
a. If you are not satisfied with the support provided, you can request to escalate the matter to a supervisor or manager by emailing escalations@thokvikreta.com.
8. Support Limitations:
a. Our support team may be limited in providing assistance for issues beyond the scope of our products and services.
9. Changes to Support Policy:
a. ThokVikreta.com reserves the right to update or modify this Support Policy at any time without prior notice. Any changes will be effective immediately upon posting to our website.
By reaching out to our support team, you agree to adhere to the terms and conditions of this Support Policy. If you have any questions or concerns, please contact us at support@thokvikreta.com.
Thank you for choosing ThokVikreta.com. We value your trust, and our support team is here to assist you throughout your customer journey.
