Return Policy Page
Return Policy - ThokVikreta.com
At ThokVikreta.com, we are committed to ensuring your satisfaction with every purchase. Please review our return policy for a hassle-free experience:
1. Eligibility for Returns:
- Products eligible for return must be in their original condition, unused, and with all original tags and packaging.
- Returns must be initiated within 7 days from the date of purchase.
2. Non-Returnable Items:
- Certain items, such as personalized items and hygienic products, may not be eligible for return. Please check the product description for details.
3. Return Process:
- To initiate a return, contact our customer service team at 9855036190 or email us at [sales@thokvikreta.com] to obtain a Return Authorization (RA) number.
- Clearly mark the RA number on the outside of the package.
- Ship the product to the provided return address. Customers are responsible for return shipping costs.
4. Refund or Exchange:
- Upon receiving the returned item and verifying its condition, we will process a refund to the original payment method or provide an exchange, as per your preference.
- Refunds will exclude any shipping costs unless the return is due to a defect or error on our part.
5. Defective or Damaged Products:
- If you receive a defective or damaged product, please contact us within 7 days. We will arrange for a replacement or issue a full refund, including shipping costs.
6. Late or Missing Refunds:
- If you haven't received a refund within a reasonable timeframe, please check your bank account or contact your credit card company. If needed, reach out to us at 9855036190.
7. Changes to This Policy:
- ThokVikreta.com reserves the right to update or modify this return policy at any time without prior notice. Any changes will be effective immediately upon posting to our website.
By making a purchase on ThokVikreta.com, you agree to adhere to the terms and conditions of this return policy. If you have any questions or concerns, please don't hesitate to reach out to our customer service team at 9855036190 or [sales@thokvikreta.com].
Thank you for choosing ThokVikreta.com. We appreciate your business!
