At thokvikreta.com, customer satisfaction is our top priority. We are committed to ensuring a hassle-free return process for all our customers. Please review the following terms and conditions of our return policy:

1.     Eligibility for Returns

o   Defective or Damaged Products: Returns are accepted for items that are defective, damaged during transit, or do not meet the quality standards promised.

o   Wrong Products Delivered: If you receive a product that does not match your order, you are eligible for a return.

o   Product Expiry: Products delivered with an unreasonably short shelf life are eligible for returns.

Note: To qualify for a return, the product must be unused, in its original packaging, and returned within 7 days of delivery.

2.     Non-Returnable Items

The following items are not eligible for returns:

o   Opened or partially used consumable products (e.g., medicines, surgical gloves).

o   Products damaged due to misuse or negligence by the customer.

o   Items marked as "Non-Returnable" at the time of purchase.

3.     Return Process

o   Initiate a Return:

§  Submit a return request via our website or contact our customer support team at support@thokvikreta.com.

§  Provide your order ID, reason for return, and any supporting images if applicable.

o   Approval and Pickup:

§  Once the return request is approved, our logistics team will coordinate with you for product pickup.

§  Returns will be picked up from the delivery address provided during the order.

o   Inspection and Approval:

§  After the returned product is received at our warehouse, our team will inspect it to ensure it meets the return eligibility criteria.

o   Refund or Replacement:

§  Upon approval, we will initiate a refund or replacement as per your preference. Refunds will be processed within 7-10 business days via the original payment method or store credit.

4.     Terms and Conditions

o   All returns must include the original invoice and packaging.

o   If a replacement is requested, it will be dispatched only after the returned product has been inspected and approved.

o   In case of disputes, ThokVikreta.com reserves the right to make the final decision.

For further assistance, please contact our support team at support@thokvikreta.com.

thokvikreta strives to build trust and long-lasting relationships with its customers by ensuring a smooth and reliable return process.